Privacy Policy

CARE4C – Privacy Policy

Care4C Ltd, a company registered in England and Wales under company number 14381866 (“we”, “us” or “our”), understands that protecting your personal data is important.

This Privacy Policy explains our commitment to safeguarding the personal data that is provided to us, or otherwise collected by us, when you use our website, wearables, and health monitoring services (“Services”), or when you otherwise interact with us.

You should read this Privacy Policy together with any additional privacy notices we may provide, so that you fully understand our practices in relation to your data.

1. Information We Collect

We may collect, use, store and disclose different kinds of personal data about you, including:

Identity Data: first name, last name, title, gender, job title.
Contact Data: billing and delivery addresses, email, telephone numbers.
Financial Data: bank account and payment card details (via Stripe or Tide).
Transaction Data: details of payments, purchases of products and services.
Technical & Usage Data: IP address, login data, browser type, device, cookies, geolocation, browsing behaviour.
Profile Data: username, password, purchase history, support requests, content shared on the platform.
Marketing & Communications Data: preferences for marketing and communications.
Professional Data: CV, previous roles and experience (if applying for a role).
Special Categories of Data: health, ethnicity, religion, political views, biometric data (only if required by law).

2. How We Collect Personal Data

Directly: when you register, contact us via form, email, or phone.
Indirectly: when you interact with our website, emails, or other services.
From third parties: such as employers, analytics providers, and marketing partners.

3. Purposes and Legal Bases for Processing

We process personal data only where we have a lawful basis under applicable data protection laws. The table below outlines how we use your data and under which legal basis:

Purpose of Use / Disclosure	Type of Data	Legal Basis for Processing
To enable you to access and use our software (e.g., login).	Identity, Contact	Performance of a contract
To provide Services, dispatch and deliver products.	Identity, Contact	Performance of a contract
To contact/communicate with you regarding Services or support requests.	Identity, Contact, Profile	Performance of a contract
To respond to enquiries via our website.	Identity, Contact	Legitimate interests (ensuring best client experience)
For internal record keeping, invoicing and billing.	Identity, Contact, Financial, Transaction	Contract, Legal obligation, Legitimate interests (debt recovery, admin)
For analytics, market research, and business development.	Profile, Technical & Usage	Legitimate interests (improve Services, marketing strategy)
For advertising and marketing communications.	Identity, Contact, Technical & Usage, Profile, Marketing	Legitimate interests (grow our business)
To run promotions, competitions, or offer benefits.	Identity, Contact, Profile, Marketing	Legitimate interests (engagement and growth)
To consider your job application.	Identity, Contact, Professional	Legitimate interests (recruitment)
To comply with legal obligations.	All relevant personal data	Legal obligation

4. Disclosure of Personal Data

We may share your personal data with employees, contractors, IT service providers, payment processors, marketing providers, professional advisors, insurers, business partners, regulators, and law enforcement where required.

5. Overseas Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place (adequacy decisions, contractual clauses).

6. Data Retention

We retain personal data only as long as necessary for the purposes collected, or to meet legal, regulatory, or reporting requirements.

7. Your Rights

Access & Correction: request details of data we hold, correct or delete it.
Portability: request transfer of your data.
Restrict / Object: limit processing or object to legitimate interest uses.
Withdraw Consent: if processing is based on consent.
Unsubscribe: opt out of marketing at any time.
Complaints: contact us or the ICO (UK regulator at www.ico.org.uk).

8. Security

We use physical, electronic, and managerial measures to safeguard data. However, no internet transmission is fully secure.

9. Cookies

We use cookies to enhance your experience. Non-essential cookies are only set with your consent. See our Cookie Policy for details.

10. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for their privacy practices.

11. Amendments

We may update this Privacy Policy and will notify you of significant changes via email and website updates.

Contact Us

Care4C Ltd, England & Wales (Company No. 14381866)

Email: info@care4c.com

Last update: 27 February 2025